if you are hosting a revenue generating web service never ever ever do it on a broadband connection, look at a hosted solution until you are successful enough to afford comparable infrastructure.

caveat emptor – if it’s cheap it’s cheap for a reason – mind you IMHO there is too little questioning by vendors of a customers intentions, we can’t expect customers to know that their broadband service can disappear for days or weeks with no recourse.

I’m astonished the judge found in the complainants favour, I suppose if the more costly option was offered at point of sale and rejected the story might have been different.