Merseyside Digital Development

ITIL to the rescue? January 18, 2007

As IT Professionals, you’ll be continually asked to improve service, reduce the complexity of IT, reduce risk, lower operational costs, handle compliance, reduce the load of a overworked IT team and manage the IT organisation more like a business. Not much to ask is it?

The problem is that many companies do not have a unified strategy to achieve this. Greater numbers of organisations are now looking to ITIL as the solution to fix these issues. ITIL (or IT Infrastructure Library) is not a strategy – it is a methodology – but it can provide a framework for a sound strategy to make the work done by IT more efficient and simpler.

Along with the project management methodology PRINCE2, the framework for ITIL has been developed by the Office of Government Commerce (OGC) in recognition of organisations’ growing dependency on IT.

Hormoz Ahmadzadeh, Business Development Manager at locally-based training organisation Broadskill, explained: “Research shows that organisations that implement ITIL achieve a 20 – 40% reduction in the effort required for on-going IT operations. The same research and case studies also link ITIL with wins in customer service quality, accuracy and efficiency.”

BroadSkill can offer a full range of training and support in ITIL from introductions, to full accredited qualifications, suitable for staff with a range of levels of responsibility. For more information visit the Broadskill website.